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Educational resources, not insurance or legal advice.

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Ontario · Educational guide

Customer Property in Your Care: Questions for a Contractor’s Policy Review

A source-linked starting point for a conversation with a qualified professional. Not a coverage determination or legal opinion.

01

The context

This guide explains a recurring coverage question, not a market-wide policy change. Liability insurance and insurance for property being handled or installed can respond differently.

02

Who should read this

Contractors storing, lifting, repairing or installing customer equipment and materials.

03

What is known—and what depends on your situation

Care, custody or control and work-related property exclusions depend on the issued policy. Damage to the item being worked on and damage to surrounding property must each be assessed; neither is automatically covered. No specific insurer wording has been verified for this guide.

04

Questions to bring to your broker

Gather the liability policy, property or installation coverage, endorsements and customer contract. Identify whose property is involved, its value, where it is stored and when responsibility transfers.

05

A practical next step

Describe one typical job to your broker, including transport, storage, lifting and testing. Ask for a written explanation tied to the actual policy clauses, limits and deductibles.

Sources and scope

Read the current source and its applicable edition. A linked form or statute does not establish the terms of your policy. Publication here is not evidence of an individual broker sign-off.

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